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How jay9 Handles Your Personal Information

When you open an account with jay9 and use payment methods like bKash, Nagad or Rocket, you share personal and financial details with us.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device controlsData retention policyContact us to request changes

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What We Collect and Why It Matters

jay9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

jay9 collects the information you provide when registering — your name, mobile number, email address and any wallet identifiers linked to bKash, Nagad or Rocket transactions. When you make a deposit or withdrawal, we record the transaction reference, the payment rail used and the timestamp. This

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is necessary to verify your account, process payments and detect irregular activity. We also collect device and session data: your IP address, browser type, operating system and pages visited. This helps us maintain account security and understand how the platform is used on mobile. We do
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not sell your personal data to third parties for marketing. Data shared with payment processors — including bKash, Nagad and Rocket gateway partners — is limited to what those processors need to complete your transaction. You can request a copy of your stored data or ask
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us to correct inaccurate records at any time by contacting support. Eligibility to use the platform and the data rights available to you depend on your local law and the region from which you access the service.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a correction, or need to raise a privacy concern related to your bKash, Nagad or Rocket payment history, our support team handles these requests directly. We aim to respond to data-related queries within a reasonable period. Use any of the channels below to get in touch.

Live Chat Open the chat widget from your account dashboard to raise a privacy query in real time. Agents can pull up your account and data records during the session.

Email Support Send a written data request or correction notice to our support email. Include your registered mobile number so we can locate your account records quickly.

Account Help Centre Log in and visit the Help section to submit a formal data request form. This creates a tracked ticket so you can follow the status of your privacy request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Data

We apply access controls and encryption to account and payment data stored on our systems. Your wallet details — whether linked to bKash, Nagad or Rocket — are handled through secured payment connections and are not held in plain text. Below are the four core areas covering how we manage your information from the moment you register.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. We do not store passwords in recoverable form, and account access is tied to device and session checks.

Cookie Use

We use cookies to keep your session active, remember your preferred language setting and measure which sections of the site you visit. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account and transaction records are retained for the period required to support account operation and comply with applicable obligations. When an account is closed, we follow a defined deletion schedule for personal data.

Requesting Changes

You have the right to request access to, correction of, or deletion of your personal data. Submit your request through live chat or the Help Centre ticket form and we will respond with the outcome.

Common Questions About Your Privacy on jay9

These are the privacy questions we hear most from people using bKash, Nagad and Rocket to fund their accounts, or who want to understand what data we hold and how to manage it.

We collect your name, mobile number, email address and the wallet identifier linked to your chosen payment method — bKash, Nagad or Rocket — along with device and session data during your visit.

Payment details are passed only to the gateway processor handling your specific transaction. We do not share your bKash, Nagad or Rocket data with third-party advertisers or unrelated services.

Log in and submit a request through the Help Centre ticket form, or contact us via live chat. Include your registered mobile number so we can locate your records and respond promptly.

Yes. You can request deletion of your personal data by contacting support. We will process the request in line with applicable obligations and confirm the outcome in writing.

We use cookies for session management, language preferences and site analytics. You can adjust or block cookies through your browser settings; some site features may not work correctly if cookies are disabled.

We retain account and transaction records for the period needed to operate your account and meet applicable obligations. After account closure, data is removed according to our defined retention schedule.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How jay9 Handles Your Personal Information

Reach Us About Your Privacy

How We Protect and Manage Your Data

Account Security

Cookie Use

Data Retention

Requesting Changes

Common Questions About Your Privacy on jay9

01 What personal data does jay9 collect when I open an account?

02 Is my bKash or Nagad payment information shared with anyone?

03 How do I request a copy of the data jay9 holds about me?

04 Can I ask jay9 to delete my personal data?

05 Does jay9 use cookies, and how can I control them?

06 How long does jay9 keep my account and transaction records?

Privacy Policy

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